Refund policy

Our Refund Policy

Last updated: February 12, 2026

Return or exchange any unused merchandise by mail. Returns made within 14 days of the order delivery date will be issued a refund via an e-store credit which you can apply toward your next order. A $15 return fee will be deducted from your refund for mailed returns. Please note: Gift cards and the final sale cannot be returned or exchanged.

ALL SALE ITEMS ARE FINAL SALE FOR BOTH ONLINE AND IN-STORE, CANNOT BE RETURNED OR EXCHANGED.

Please allow 7 business days for return processing. You will receive a refund notification from us when your return has been approved.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@stories-by-swissbo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.